The Role of Electronic Records Management Systems in Enhancing Accountability in Educational Institutions: Evidence from Indonesian Senior High Schools

Sažetak

This paper aims to explore how Electronic Records Management Systems (ERMS) can strengthen accountability in schools. We have three main objectives: analysing the role of ERMS in supporting school accountability, measuring the quality of ERMS based on user responses, and assessing the impact of ERMS use on archivist performance. Data were collected from 40 ERMS users and observations of 20 archivists. The results showed that ERMS has excellent quality in terms of reliability, information quality, service, objectivity, user satisfaction, and net benefits. Analysis of document availability based on eight national education standards revealed a high level of document availability and completeness, which supports school accountability. ERMS has been shown to improve the efficiency and accuracy of archivists’ work, where the majority of archivists are able to find documents in less than a minute. The study concluded that ERMS are a very valuable tool in supporting user tasks, strengthening accountability, and transparency in education management. The study also recommends that schools continue to adopt and optimize the use of ERMS to improve document management and accountability. Continuous training for archivists is needed so that they can utilize these systems optimally. In addition, periodic evaluation of system performance and user satisfaction is needed to identify areas for improvement. Further research is recommended to explore the long-term impact of ERMS use on school academic and operational performance, as well as the integration of these systems with other educational technologies.