Improving the Competencies of Municipal Employees: The Case of Armenia

Sažetak

This article provides a thorough analysis of the current state and challenges related to the professional development of municipal employees in the Republic of Armenia. The study carefully examines the impact of existing administrative-territorial structures, legislative frameworks and the dynamics of local governance on the competencies of municipal employees. Through the use of statistical data and comparative analysis, the authors identify an urgent need for improved training programmes, the implementation of a comprehensive competency matrix, and a shift towards a more customer-oriented approach to municipal services. Key findings from the research highlight the importance of aligning training and development initiatives with the real needs of local government. The introduction of a competency matrix serves as a strategic tool for identifying skills gaps and structuring targeted training interventions. Furthermore, the study addresses issues of gender imbalance within local government roles, advocating for equitable representation and empowerment of women in local governance. The article also explores the positive impact of international cooperation and exchange, which can provide valuable insights and best practices for local governance reform in Armenia. Engagement with international programmes and the adoption of innovative governance models are highlighted as crucial steps towards more efficient, transparent and responsive local government. Overall, the research makes a compelling case for systemic reform of local government training and development in Armenia. By focusing on skills enhancement, gender equality and international cooperation, the article contributes valuable perspectives to the discourse on local governance reform, with implications beyond the Armenian context.