Systematic Insights into Electronic Government Initiatives: Bridging Gaps in Knowledge and Implementation

Jonathan Jacob Paul Latupeirissa; Trisnowati Rahayu; Ainun Nazriah; Saiful Fallah; Chaidir Ali; I Gede Adiratma

Jonathan Jacob Paul Latupeirissa Universitas Pendidikan Nasional https://orcid.org/0000-0002-4575-4434
Trisnowati Rahayu Politeknik Pelayaran Surabaya
Ainun Nazriah Universitas Krisnadwipayana
Saiful Fallah Universitas Negeri Semarang
Chaidir Ali Department of Government Affairs and Administration, Jusuf Kalla School of Government, Universitas Muhammadiyah Yogyakarta https://orcid.org/0000-0001-5151-7497
I Gede Adiratma Universitas Udayana

Keywords: e-government, implementation barriers, developing countries, ICT infrastructure, service delivery

Abstract

This study investigates the implementation of e-government initiatives in developing countries, focusing on overcoming significant barriers, including limited ICT infrastructure, socio-cultural resistance, and weak governance structures. Recognising the critical importance of transparency, accountability, and citizen participation in fostering trustworthy and inclusive governance, the study addresses a notable gap in the synthesised knowledge regarding effective strategies tailored to the unique technological and socio-political contexts of developing nations. Employing a systematic literature review guided by PRISMA guidelines, 24 peer-reviewed articles published between 2013 and 2023 were analysed to identify dominant themes and challenges in e-government adoption. Key findings reveal that successful e-government implementation depends on robust ICT frameworks, digital literacy promotion, citizen engagement mechanisms, and effective privacy management, while interoperability issues and resistance to change remain persistent obstacles. The study recommends a multidimensional approach integrating technology, organisational readiness, and social factors to advance e-government efficacy, ultimately enhancing public service delivery and participatory governance within developing countries.